PRIVACY POLICY

Welcome to KillaNuna Healing. We eagerly anticipate offering you optimal care promptly. We’ve crafted an intimate, warm, and soothing environment – your haven from the bustling and stressful outside world. Kindly note that our Studio Policies are designed to guarantee that each guest relishes their experience here at KillaNuna Healing.

RESERVATIONS & ARRIVALS

Holistic and restorative healing experiences at KillaNuna Healing are available by appointment only. To ensure availability, we suggest scheduling your appointment well in advance. A major credit card is required to secure a reservation for any of our services, including Free Consultation services. We encourage you to arrive at least 5 minutes before your initial appointment to enjoy a detox tea and prepare for your session. This provides ample time for completing a client profile and getting ready for your holistic treatment. For first-time clients, we will take a 5-10 minute intake in the beginning of your session.

CANCELLATION POLICY

Your patronage is highly valued, and we deeply appreciate your cooperation with our cancellation policy. Kindly notify us at least 24 hours in advance if you need to modify or cancel a reserved appointment. For cancellations within 12 hours, there may be a charge of up to the full service amount to your credit card. In case of a no-show without prior cancellation, the full service fee will be charged to your credit card. For pre-purchased treatment series, the session will be deducted from the series. Appointments booked on the same day are considered confirmed and cannot be canceled, aligning with our 12-hour cancellation policy. Your understanding ensures the smooth flow of our holistic services.

LATE ARRIVALS

We kindly request your understanding that each service at our studio is carefully timed to ensure a complete and enjoyable experience. Your punctuality is vital, as a late arrival may constrain our capacity to provide the fullest experience. Please be aware that tardiness will not result in an extension of scheduled treatments, and you will be responsible for the full service. Your cooperation ensures a harmonious and fulfilling holistic journey.

ETIQUETTE

Kindly switch your cellphone to vibrate mode during your treatment to maintain a tranquil environment with limited distractions. If you need to make a phone call, we kindly request that you step outside. We discourage texting or making calls during our sessions, allowing for an uninterrupted and serene experience. Exceptions can be made for emergencies. Your consideration enhances the holistic ambiance we strive to create.

GIFT CARDS & CERTIFICATES

Gift cards/certificates hold a sacred value, being both non-refundable and non-transferable. It’s the essence of holistic gifting. Please note, discounted gift cards or promotions cannot be both purchased and used in the same transaction. They transcend the realm of cash or credit, not applicable to retail products or treatment series. When booking, let the energy of your gift card be known, and remember to present its physical manifestation at your appointment. One gift card or certificate gracefully aligns with each service or product purchase. Harmonize your energies wisely; these gifts don’t dance with first-time client and referral discounts. In accordance with the flow of California Law, our gift cards/certificates live beyond time’s constraints. However, should they rest in stillness for over 12 months, a gentle $50 inactivity fee will be charged. Promotional gifts, born from the energy of KillaNuna Healing, including those from our email sanctuary, gracefully expire after a year, finding their purpose in regular-priced services performed by Antonella Solari.

STUDIO PROMOTIONS

Our Studio specials carry a unique energy and cannot harmonize with any other offers, promotions, or third-party gift cards/certificates. The sacred initiation of a first-time client receives a benevolent 25% off, aligning only with regular-priced services. Its energy does not flow towards discounted add-on services, treatment series, or retail products. In the dance of energies, we honor the exclusivity of each offer, ensuring a harmonious and balanced experience for all our cherished guests.

GRATUITIES

Our services do not include gratuity. Gratuities are accepted in cash only. The average gratuity for a massage service is 18% to 20% of the total cost of the treatment. However, the gratuity you leave is entirely based on your satisfaction and towards 100% to the therapist.

PRICING

All prices featured on our website are subject to change at any time and without prior notice. This applies to both individual session rates and any series of treatments, as well as promotional offers. We appreciate your understanding in this matter.

SERIES OF TREATMENTS RETURN POLICY

Regrettably, we are unable to process any returns or reimburse any payment transactions for packages that have been purchased. However, we are happy to provide credit of equal value. Your understanding and cooperation in this matter are greatly appreciated.

PAYMENT

Major credit cards are accepted, to honor the energy exchange of our services, a 3% processing fee applies to credit card payments. We do not accept personal, certified checks, money orders, or any 3rd party gift cards or pre-paid credit cards. Thank you for your understanding and support!